Once operational, Flow requires minimal support. For customers who have us configure and implement, we ensure that implementation is well planned, and testing is comprehensive. If you do require support, the team knows our customer sites well, so they are there to minimize your issues and reduce downtime.

 

Accessing Support

Online Support Ticket System
Log your support ticket in the online Flow system to get a prompt response from our support team.

Email for Support
Email our team to request support. A support ticket will be generated and the team will respond.

Phone for Support
Call our team during business hours to request urgent support and get help directly.
Phone: +64 9 476 35369
Days: Monday-Friday
Times: 8.30am - 5.00pm

Delivery of Support

Flow Knowledge Base
You can log in to browse our extensive and ever-growing Knowledge Base for solutions.

Remote Access
Flow can make support a breeze with access to the server hosting your Flow license. Our team can remotely identify, assess and resolve support issues. Remote access uses safe, secure methods, so you can have confidence in this great support option.

Onsite Support
Consultants can be made available to businesses onsite by arrangement. Contact us to discuss onsite options.

Enquire about Flow Support Services

We would like to hear from you, please complete the form below and we will make sure we get back to you with the utmost urgency.

We Value Your Privacy

Your information is safe and secure with Flow and will only be used to reach you.

Once you provide us your details, a Consultant will be in touch within 24 hours to learn more about your integration needs.

If you would rather give us a call, we can be reached on
1300 356 969. Ask for one of our Integration Consultants, someone is always available to talk.

Contact Form

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